Return & Refund
At ArdenBelts.com, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward return and refund policy. Please read the following details carefully to understand how returns and refunds are processed:
Eligibility for Returns:
Timeframe: You may initiate a return within 7 days of receiving your order. Beyond this timeframe, we regret that we cannot accept returns.
Condition: To be eligible for a return, items must be unused, unworn, and in their original condition, with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria or that show signs of wear or damage.
Initiating a Return:
Contact Us: To initiate a return, please email our customer service team at info@ardenbelts.com within the 30-day return window. In your email, include your order number, the item(s) you wish to return, and the reason for the return.
Approval: Once we receive your return request, we will review it and provide you with further instructions, including the return shipping address and any additional documentation required.
Return Shipping:
Cost: Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., wrong item received, defective product).
Method: We recommend using a trackable shipping method to ensure the safe and timely delivery of your return. We cannot be held responsible for returns lost or damaged in transit.
Refund Process:
Inspection: Upon receiving your returned items, our team will inspect them to ensure they meet the eligibility criteria outlined above.
Processing Time: Once the returned items have been inspected and approved, we will initiate the refund process. Please allow 5-7 business days for your refund to be processed and reflected in your original payment method.
Refund Amount: The refund amount will be for the original purchase price of the returned item(s), excluding any shipping fees paid at the time of purchase. Refunds will be issued in the same form as the original payment method.
Exclusions:
Final Sale Items: Items marked as final sale at the time of purchase are not eligible for return or refund, unless they are defective or damaged upon receipt.
Custom or Personalized Items: Custom-made or personalized belts are non-returnable unless they are defective or incorrect due to an error on our part.
Damaged or Defective Items:
- Notification: If you receive a damaged or defective item, please contact us immediately at info@ardenbelts.com. We will work with you to resolve the issue promptly, whether it involves a replacement, exchange, or refund.
Contact Us:
If you have any questions or concerns about our return and refund policy, or if you require assistance with a return, please don’t hesitate to reach out to our customer service team at info@ardenbelts.com. We are here to help ensure your shopping experience with ArdenBelts.com is enjoyable and hassle-free.
Thank you for choosing ArdenBelts.com. We appreciate your business and look forward to serving you again in the future.
Warm regards, The ArdenBelts.com Team